' FAQ – Allume

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FAQ

What's this Chill Box you speak of?

This is our signature product! A curated seasonal box featuring 5-8 cannabis lifestyle essentials to elevate your experience and lifestyle with cannabis, whether it be rolling accessories, stash jars, hemp seed oil or chillums. We feature a variety of established and emerging brands worth discovering. Up to $120 in value. 

Are the contents of the Chill Box a surprise? 

Nope! We reveal everything upfront, so you know exactly what to expect. 

Do you still offer subscriptions?

Not as this time.

Is there an order deadline for the boxes?

No. Boxes are available to customers until stock runs out. Here are the release dates: 

  • Spring: March 1st
  • Summer: June 1st
  • Fall: September 1st
  • Winter: December 1st

Can I purchase previous months' boxes?

Yes, only if we have remaining stock.

When will I be billed? 

Immediately upon receipt of your order. 

Where do you ship?

Canada and the United States. 

What's your processing time? 

We ship items after 1-3 business days. 

How does shipping work?

Allume ships to Canada and the US! Shipping is FREE when your order is $99 or more. 

We offer $10 flat shipping to Canadian customers, and orders are delivered after 2-7 business days via Canada Post. US customers may select from $12 untracked shipping, or $18 tracked. Delivery occurs within 3-12 business days via USPS.

We'll be in touch with a confirmation the moment your package is on its merry way! If you require expedited shipping, please e-mail us and we'll be happy to accommodate you. Please note that Allume is not responsible for postal or customs delays, lost, stolen or mis-delivered orders; we will however make our best efforts to help you find the shipment. 

PLEASE NOTE: US-based customers who select untracked shipping will receive a confirmation number (not a tracking number) via e-mail once the package ships. 

I'm a little shy. Is your packaging discreet? 

Yes! We fully respect your discretion, so none of our shipping materials outwardly display Allume branding, nor any cannabis imagery. Side note: we also seek to reduce waste as much as possible - and will continue increasing our efforts! Allume boxes are all recyclable, as well as our mailers, which can be reused and composted.

What is your exchange and return policy?

All products on shop-allume.com are final sale, mainly due to health and safety reasons. Exception: exchanges are only offered if you received damaged goods or the wrong order (so long as the item is unopened and in its original packaging). Please contact us at info@allume.com within 30 days of receiving your package for details on how to proceed. Please note that we do not refund original shipping fees, though we'll gladly cover the cost of shipping the new item.  

Am I allergic to any of your products? 

All ingredients in our wellness products, such as lip balms, candles and moisturizers, are explicitly listed on their individual pages. Allume is not liable for any negative reactions or misuse of products resulting in injury. 

What currency will I be charged in? 

Canadian dollars (CAD), however, US customers can see our prices in USD by switching currencies at the top left corner of the web page. Please note that prices displayed at checkout are in CAD.  

Do I have to pay for taxes or customs and duties?

International residents will not be charged taxes. Canadian residents will be required to pay a provincial sales tax on their orders. When you proceed to purchase at checkout, sales tax will be calculated on the total value.

Customs and duties may be charged upon receipt of your package. These fees are the buyer’s responsibility. Please consult with your customs office to determine what these additional costs will be prior to making a purchase.

Are your prices ever subject to change?

We reserve the right to alter the cost of products and shipping. 

How old do I have to be to place an order on Allume?

Minors are strictly prohibited. Upon visiting shop-allume.com, you will be presented with an age-check. By clicking Enter, you confirm you are of legal age in your jurisdiction:

19+ in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon. 
18+ in Alberta, Quebec and Manitoba.
21+ in the United States. 

Do you sell cannabis or cannabis-infused products?

We do not sell cannabis or products that violate regulations outlined in the Cannabis Act. We only offer a select number of hemp seed oil-based body products with no psychoactive effects.