Let’s keep our spark alive

Sign up for the Allume newsletter to receive updates on new products, sales and the latest from the collective - and a 10% welcome discount!

FAQ

What's this Chill Box you speak of?

Every month, we'll release a themed box including 5-8 essentials worth up to $150 to amp up your sesh and stay lifted! Subscription plans coming soon. What to expect:  

  • Month-to-month: $69.95/month 
  • 3 months, pre-paid: $199.95 
  • 6 months, pre-paid: $395.95 

Is there an order deadline for the boxes?

You can purchase a box anytime, though please note that if you order after the 25th of the month, you may receive the next month's box depending on stock availability. We will notify you if this is the case. In the event we run out of a particular product in a given month's box, we reserve the right to replace it with a similar item of equal value. 

How does shipping work?

Canadian orders will be delivered via Canada Post Regular Parcel within 2-7 business days. US orders will be delivered within 5-10 business days via UPS. We’ll be in touch with tracking information the moment your package is on its merry way. If you require expedited shipping, please e-mail us and we'll be happy to accommodate you. 

*The same applies to individual products from The Shoppe.  

Can I purchase previous months' boxes?

No, but the good news is, some--if not all--box products will be available for individual purchase on the 1st of the following month. For example, each available product featured in the April box will be posted to shop-allume.com on May 1st.  

When will I be billed? 

Immediately upon receipt of your order. 

What is your exchange and return policy?

At this time, all products on shop-allume.com are non-refundable. Exchanges are only offered if you received the wrong order or if it arrives damaged. Please contact us at info@allume.com within 30 days of receiving your package for details on how to proceed. Please note that we do not refund original shipping fees. 

What if my package doesn't arrive?

No prob! Send us a note and we'll look into the matter right away. If we're unable to recover your package, we'll ship a replacement free of charge containing the same item(s); however, if we've run out of stock, we will provide similar item(s) of equal value. 

Is Allume available outside of Canada?

Yes! We also ship to customers located in the continental USA. 

What currency will I be charged in? 

Canadian dollars (CAD), however, US customers can see our prices in USD by switching currencies at the top left corner of the website. 

Do I have to pay for taxes or customs and duties?

International residents will not be charged taxes. Canadian residents will be required to pay a provincial sales tax on their orders. When you proceed to purchase at checkout, sales tax will be calculated on the total value.

Customs and duties may be charged upon receipt of your package. These fees are the buyer’s responsibility. Please consult with your customs office to determine what these additional costs will be prior to making a purchase.

Are your prices ever subject to change?

We reserve the right to alter prices of subscription boxes, individual products and shipping. 

How old do I have to be to place an order on Allume?

Minors are strictly prohibited. Upon visiting shop-allume.com, you will be presented with an age-check. By clicking Enter, you confirm you are of legal age in your jurisdiction:

19+ in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon. 
18+ in Alberta, Manitoba and Quebec.
21+ in the United States. 

Do you sell cannabis?

Most definitely not. 

Do you dig brand partnerships?

Of course! If you're interested in having your products featured in the Chill Box or The Shoppe, drop us a note at info@shop-allume.com. We'd love to learn more about your brand.