' FAQ – Allume

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FAQ

 

Where do you ship?

Canada and the United States. 

What's your processing time? 

We ship items after 1-3 business days. 

How does shipping work?

Allume ships to Canada and the US! Shipping is FREE when your order is $99 or more. 

We offer $10 flat shipping to Canadian customers, and orders are delivered after 2-5 business days via Canada Post. US customers may select from $12 untracked shipping, or $18 tracked. Delivery occurs within 3-12 business days via USPS.

We'll be in touch with a confirmation the moment your package is on its merry way! 

NOTE: If you're a US customer and select the untracked shipping option, please be aware that Allume cannot be held responsible for late, lost, mis-delivered or stolen packages. If this occurs, we will make our best efforts to recover your package. Customers who select this shipping method accept these conditions. 

I'm a little shy. Is your packaging discreet? 

Yes! We fully respect your discretion, so none of our shipping materials outwardly display Allume branding, nor any cannabis imagery. Side note: we also seek to reduce waste as much as possible - and will continue increasing our efforts! Allume boxes are all recyclable, as well as our mailers, which can be reused and composted.

What is your exchange and return policy?

All products on shop-allume.com are final sale, mainly due to health and safety reasons. Exception: exchanges are only offered if you received damaged goods or the wrong order (so long as the item is unopened and in its original packaging). Please contact us at info@allume.com within 30 days of receiving your package for details on how to proceed. Please note that we do not refund original shipping fees, though we'll gladly cover the cost of shipping the new item.  

Am I allergic to any of your products? 

All ingredients in our wellness products, such as lip balms, candles and moisturizers, are explicitly listed on their individual pages. Allume is not liable for any negative reactions or misuse of products resulting in injury. 

What currency will I be charged in? 

Canadian dollars (CAD), however, US customers can see our prices in USD by switching currencies at the top left corner of the web page. 

Do I have to pay for taxes or duties?

International residents will not be charged taxes. Canadian residents will be required to pay provincial /federal sales tax on their orders. When you proceed to purchase at checkout, taxes will be calculated on the total value.

International customers may have to pay duty upon receipt of a package. These fees are the buyer’s responsibility. Please consult with your customs office to determine what these additional costs will be prior to making a purchase.

Are your prices ever subject to change?

We reserve the right to alter the cost of products and shipping. 

How old do I have to be to place an order on Allume?

Minors are strictly prohibited. Upon visiting shop-allume.com, you will be presented with an age-check. By clicking Enter, you confirm you are of legal age in your jurisdiction:

19+ in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon. 
18+ in Alberta, Quebec and Manitoba.
21+ in the United States. 

Do you sell cannabis or cannabis-infused products?

We do not sell cannabis or products that violate regulations outlined in the Cannabis Act. We only offer a select number of hemp seed oil-based body products with no psychoactive effects.  

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Any further questions? Contact us at info@shop-allume.com.