' FAQ – Allume

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FAQ

What's this Chill Box you speak of?

An elevated subscription box, my friend! Every month, we'll release a themed Chill Box including 5-8 mystery essentials worth up to $100 to amp up your sesh and stay lifted! Our plans:

  • Single box order: $65 CAD
  • 3 months, pre-paid: $185 CAD (save $10)
  • 6 months, pre-paid: $370 CAD (save $20)

Are the contents of the Chill Box always a surprise? 

Nope! After originally keeping the boxes a mystery, we found a greater demand for an upfront reveal.  

Will my subscription auto-renew? 

Definitely not. You're in complete control!   

Can I cancel my Chill Box subscription?

Not at this time, but if you're unhappy with your box, we'd still like to hear from you! Send your questions and comments to info@shop-allume.com. 

    Is there an order deadline for the boxes?

    You can purchase a box anytime, though please note that if you order after the 25th of the month, you may receive the next month's box depending on stock availability. We will notify you if this is the case. In the event we run out of a particular product in a given month's box, we reserve the right to replace it with a similar item of equal value. 

    Can I purchase previous months' boxes?

    Yes, only if we have remaining stock. Note that box products will also be available for individual purchase, also depending on availability.

    When will I be billed? 

    Immediately upon receipt of your order. 

    Where do you ship?

    Canada and the United States. Unfortunately, we cannot ship to Quebec residents for the time being. If you'd like further information, please don't hesitate to contact us at any time. 

    How does shipping work?

    Boxes: We deliver via Canada Post Expedited Parcel. Canadian orders are shipped within 2-7 business days, and US orders are shipped within 5-14 business days. For pre-paid 3 and 6 month plans, you'll be charged for each month of shipping upfront at checkout. 

    Other shoppe items: Same turnaround time and postal service. 

    All that said, we'll be in touch with tracking information the moment your package is on its merry way! If you require expedited shipping, please e-mail us and we'll be happy to accommodate you. Please note that Allume is not responsible for lost, stolen or mis-delivered orders; we will however make our best efforts to help you find the shipment. 

    What's your processing time? 

    We ship items after 1-2 business days. If you place an order on the weekend, it will be processed on the next business day. 

    I'm a little shy. Is your packaging marked? 

    Nope! We highly value discretion, so all shipping materials are unmarked and do not display Allume branding, nor any cannabis imagery. 

    What is your exchange and return policy?

    At this time, all products on shop-allume.com are non-refundable, mainly due to health and safety reasons. Exchanges are only offered if you received the wrong order, so long as the item is unopened and in its original packaging. Please contact us at info@allume.com within 30 days of receiving your package for details on how to proceed. Please note that we do not refund original shipping fees, though we'll gladly cover the cost of shipping the new item.  

    Am I allergic to any of your products? 

    All ingredients in our wellness products, such as lip balms, candles and moisturizers, are explicitly listed on their individual pages. Allume is not liable for any negative reactions or misuse of products resulting in injury. 

    What currency will I be charged in? 

    Canadian dollars (CAD), however, US customers can see our prices in USD by switching currencies at the top left corner of the website. Please note that prices displayed at checkout are in CAD.  

    Do I have to pay for taxes or customs and duties?

    International residents will not be charged taxes. Canadian residents will be required to pay a provincial sales tax on their orders. When you proceed to purchase at checkout, sales tax will be calculated on the total value.

    Customs and duties may be charged upon receipt of your package. These fees are the buyer’s responsibility. Please consult with your customs office to determine what these additional costs will be prior to making a purchase.

    Are your prices ever subject to change?

    We reserve the right to alter the cost of products and shipping. 

    How old do I have to be to place an order on Allume?

    Minors are strictly prohibited. Upon visiting shop-allume.com, you will be presented with an age-check. By clicking Enter, you confirm you are of legal age in your jurisdiction:

    19+ in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon. 
    18+ in Alberta, Quebec and Manitoba.
    21+ in the United States. 

    Do you sell cannabis?

    Most definitely not. 

    Do you dig brand partnerships?

    Of course! If you're interested in having your products featured in the Chill Box or The Shoppe, drop us a note at info@shop-allume.com. We'd love to learn more about your brand.